How Simple Smiley Feedback Pods Drive Clarity

Small businesses, Charities, Blue Chips, even entire countries, are goal-oriented. The way it usually goes is that some visionary at the top defines the goal. It’s then cascaded down to ‘the people...
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The Ultimate Secret Weapon for Retail CX Managers

For any business, public or private, it is the primary goal to not only meet customer and user expectations but to exceed them. One of the best ways to find out how your business can improve is thr...
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Performance Against Purpose. How do Tourist Attractions know they’re doing a good job?

Your vision drives you. If you’re running a visitor attraction, such as a museum or a theme park, you’ll have a clearly defined vision, mission and purpose. You might not be completely familiar wit...
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You have a real-time business. Why not a real-time staff survey?

HR Managers have a bad habit of conducting annual staff surveys and assuming they’re a reasonable way of understanding people.
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How to win the National Student Survey

The National Student Survey (NSS) is an annual survey of all final year undergraduate degree students at higher education institutions throughout the United Kingdom.
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Happy Sheets For The Modern Age

Whichever way you look at it, the modern workplace is built to maximise efficiency. Or at least that’s the aim. HR Managers do this by making sure that employees are happy, in good health, that the...
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Why the strongest companies have the happiest employees

The employees of a company play a huge role in the success or failure of that company. This is why companies will pull out all the stops to find the best candidates to fill every position. While th...
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Your Customers Don't Have Time For Your Surveys

There was a time in this country, and in fact, it wasn’t that long ago, where companies and organisations received vital information about the popularity of their products and services via the use ...
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A Simple Upgrade for Tired Training Courses

Delegates on training courses have ever-higher expectations from your presentation. At the same time, you need to make a big impact with your delivery. And we’re willing to bet you’d prefer this wi...
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Why you must seek customer insights

We all know that if our business is to perform, and our customers are to enjoy the experience they deserve, customer feedback is vital. But do we understand why? Here at OMBEA we suspect that ‘coll...
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