Reimagining Estates and Commercial Services in Universities: A Strategic Imperative
Universities are undergoing significant transformations to address financial pressures and changing expectations from students, staff, and the wider community. Estates and commercial services, a cornerstone of university operations, are at the forefront of this change, requiring innovative approaches to ensure financial sustainability and community relevance.
The Importance of Feeling Safe at Work
While the majority office workers are still working remotely, many are wondering what will happen once they need to go back to the office.
5 Tips to Simplify Customer Experience Management Software
Customer experience software has had a presence on the business landscape for decades now. They’ve made a gigantic impact on company culture, from small ventures that are only starting out to large enterprises that have established their brand in the market. This is because creating a unique, effortless and enjoyable experience with your customer guarantees repeat transactions and brand loyalty.
A Guide to the Different Methods of Measuring Customer Satisfaction
Measuring customer satisfaction is an important element of improving customer service and refining product ranges. By being able to effectively collate customer satisfaction data, businesses can tweak processes, remove barriers and quickly react to customer pain points, so understanding the different methods and applying them is very beneficial to organisations.
What is the Net Promoter Score® and Why Is It So Important?
For any business that has customer-facing operations, the ability to measure customer satisfaction is crucial. As well as being able to identify potential issues that are causing customers to be unhappy with your service, a framework for measuring satisfaction provides business and agents with performance based targets. The framework also gives employees a better understanding of what good customer service looks like and how they can improve.
Your Customers Don't Have Time For Your Surveys
There was a time in this country, and in fact, it wasn’t that long ago, where companies and organisations received vital information about the popularity of their products and services via the use of surveys. This allowed users and consumers to answer a series of questions about the services or items offered, how the experience was and overall, what they thought. However, more recently, the number of people that fill out surveys has dropped. And to make matters worse, surveys have never been that effective since they don’t measure in real-time. But why is any of this important?
How to win the National Student Survey
The National Student Survey (NSS) is an annual survey of all final year undergraduate degree students at higher education institutions throughout the United Kingdom.
Happy Sheets For The Modern Age
Whichever way you look at it, the modern workplace is built to maximise efficiency. Or at least that’s the aim. HR Managers do this by making sure that employees are happy, in good health, that they feel productive and that what they do contributes to the growth of the company.
How Simple Smiley Feedback Terminals Drive Clarity
Small businesses, Charities, Blue Chips, even entire countries, are goal-oriented. The way it usually goes is that some visionary at the top defines the goal. It’s then cascaded down to ‘the people’ to make it happen.
Black Friday Sales are at an all Time High while Consumer Happiness is at an all Time Low
Data from Ombea’s customer satisfaction measurement terminals across the US and the UK suggests that Black Friday is one of the most miserable days to do your shopping offline despite its soaring popularity. The day itself has long become an Internet meme where a number of factors are destined to ruin our experience but despite this, we just keep spending more.
You have a real-time business. Why not capture real-time feedback?
HR Managers have a bad habit of conducting annual staff surveys and assuming they’re a reasonable way of understanding people's daily experiences.
Find out more
.png)
