Transform Feedback into Action
Experience the power of continuous improvement across all channels with Ombea. We bring the future of instant, actionable feedback to your doorstep, enhancing every customer touchpoint.
Talk to sales
500 million+ voices heard in over 120 countries
Instant SMS
Send and receive real-time feedback via text messages, making it easy for customers to respond on the go.
Instant email
Utilize email surveys to capture detailed feedback directly from your customer's inbox, ensuring timely and thoughtful responses.
On-site feedback terminals
Place interactive terminals in strategic locations to collect immediate reactions and opinions from customers while their experience is fresh.
In-app Widgets
Embed customizable feedback forms within your mobile app, allowing users to submit feedback without disrupting their app experience.
Website Widgets
Integrate feedback tools seamlessly into your website, enabling visitors to easily share their experiences as they browse.
Desktop Widgets
Offer feedback options directly on desktop applications, facilitating convenient feedback from users during tasks.
Self-checkout Screens
Gather feedback at point of sale with interactive prompts on self-checkout screens, capturing insights at a critical touchpoint.
Google Reviews
Automatically fetch and consolidate all your Google Reviews in one place, providing a comprehensive view of customer sentiments and enhancing response efficiency.
Trustpilot
Collect and manage reviews on Trustpilot to build credibility and attract new customers with verified ratings.
QR Code
Use QR codes to direct customers to feedback forms on their mobile devices, offering a quick and contactless way to express their thoughts.
Activity Counters
Track and analyze staff interactions, such as greeting customers, to quantify service performance and enhance training and operational decisions.
Something else?
Can't find exactly what you're looking for? Contact us directly to discuss your specific feedback collection needs. Our team is ready to help customize solutions that fit your unique requirements.
Quick human chats instead of boring surveys
Ombea turns feedback into interactive chats that fit your brand, helping you connect better with customers and address their concerns promptly.
Total Visibility Across All Channels for Management
No matter how many outlets and channels you have, with Ombea, you make sure the insights and drive are served on a silver platter to your local staff, while you at the HQ get a centralized overview of the performance.
Navigate with Ease
Discover the “What”, “Why”, and “Where” behind every feedback, with intuitive analytics that guide you straight to the root cause.
Simplify Frontline Tasks with Our Experience Inbox
Get notified the moment they’re falling behind on important tasks or when an issue requires immediate attention. Collaborate with colleagues, delegate tasks, leave personal notes.
Smart Guidance for Your Team
Ombea’s analytics highlight where your team can make the biggest impact, simplifying decision-making and prioritizing efforts.
Make Insights Accessible to Everyone
Ombea provides daily and printer-friendly summaries, ensuring every team member, regardless of tech proficiency, can drive improvements.
Gamify the progress
Introduce a competitive edge with leaderboards and rewards based on performance and improvements, keeping your team motivated and focused.
Showcase Your Excellence Online
Improve your brand’s reputation with better customer reviews, leveraging positive feedback to attract more business.
Seamlessly Integrate for a Holistic View
Easily connect Ombea with your existing loyalty, HR, or BI platforms, enriching your ecosystem with valuable experience data.
Find out more
Learn how organizations like yours have boosted their revenue and engagement through our platform. Schedule a demo today and start your journey towards exceptional customer and employee experiences.
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