42 Excellent Questions to ask with a Smiley Feedback Terminal

Chances are the perfect question for your scenario has already been written.

Here’s some sample questions, from a variety of industries, you can use to get going immediately.

CUSTOMER EXPERIENCE

Smiley Feedback

• How was your overall experience?
• How friendly were our staff?
• Did you find everything you were looking for today?
• How was your waiting time today?
• How likely are you to recommend us to a friend?

Multiple-choice Feedback

• Which of the following areas were you least satisfied with?
• Which of the following products would you like us to introduce?
• What would you like us to improve next?

EMPLOYEE EXPERIENCE

Smiley Feedback

• How was your day today?
• How well do your colleagues support you?
• How is your mental wellbeing at the moment?
• How effective was the meeting you just attended?
• How safe was the site today?

Multiple-choice Feedback

• What would you improve about the work environment?
• Which of the following benefits would be most important to you?
• What do you see as the biggest threat to our success right now?

RESTAURANT/CAFE EXPERIENCE

Smiley Feedback

• How likely are you to recommend us to a friend?
• How was the cleanliness in our restaurant today?
• Please rate your server
• How was the range of dishes available today?
• How was the taste?

Multiple-choice Feedback

• What is the reason you didn’t finish your food today?
• Which of the following dishes should we introduce?
• What is the reason for your visit today?

STUDENT EXPERIENCE

Smiley Feedback

• How do you rate the sports facilities available to you?
• How would you rate the academic support available to you?
• How well are you settling into university life?
• How well does the learning community around you support you?
• How well do we take on board student suggestions?

PATIENT EXPERIENCE

Smiley Feedback

• How likely are you to recommend us to family and friends?
• How was your consultation today?
• How was the quality of the care you received today?
• How satisfied are you with the waiting time today?
• How easy was it to get an appointment today?

TOURIST/VISITOR EXPERIENCE

Smiley Feedback

• How likely are you to recommend us to a friend?
• How was your experience on this ride?
• How was food in the cafeteria today?
• How was your experience in the gift shop?
• How was your overall experience with us today?

Multiple-choice Feedback

• Which of the following attractions was your favorite?
• Which of the following new attractions would you like to see?
• Where did you hear about us?