Reimagining Estates and Commercial Services in Universities: A Strategic Imperative
Universities are undergoing significant transformations to address financial pressures and changing expectations from students, staff, and the wider community. Estates and commercial services, a cornerstone of university operations, are at the forefront of this change, requiring innovative approaches to ensure financial sustainability and community relevance.
Four Ways To Be The Post-Covid Office Hero Using Real Time Feedback
Even during the darkest moments of the pandemic, many have speculated how the return to office would look -- if it happened at all.
Patient Experience Trends in a Year Dominated By COVID-19 Implications
With the challenges of a health pandemic to contend with, health care and health systems around the world have looked very different in 2020. In the UK for example, at least seven hospital trusts cancelled or postponed planned operations recently, to help cope with the increased numbers of Covid-19 patients during the second wave of infections. There have been similar scenarios in hospitals across the world trying to cope with the demands of the pandemic.
Post Covid-19: What Does Air Travel Look Like in the Future for Passengers?
Covid-19 has turned the travel industry upside down. Some airlines have collapsed and those that have managed to survive have been running a very limited flight schedule since the initial travel bans that reduced flights to a bare minimum. Non-essential travel has been banned by many countries around the world, significantly reducing the flights that have been made in 2020
5-Point Likert Scale: The Key To Easily Understanding Your Audience
You want to understand what your audience feels. And if you don’t yet, you should, because a happy audience is a healthy business.
A Guide to Employee Net Promoter Score
NPS® (Net Promoter Score) is a technique that is commonly used for measuring customer satisfaction but it is also a very effective way of measuring employee satisfaction too. Having happy employees doesn’t just mean that the employer is genuinely interested in the wellbeing of their employees, it is also good for business. Research shows that employees that are more engaged in work are more productive, along with many other benefits.
The Experience Economy is Here - Post-COVID Employee Experience Perspective
In our latest webinar, Paul Jenner discusses how to leverage your employee feedback in order to ensure that the experiences your organisation delivers are memorable, exciting and positive.
Touchless Feedback: 5 trends driving the transition
Sorry to bring this up, but we have to talk about COVID — at least for a bit. The COVID pandemic has transformed our way of life in more ways than one. It’s made ghost towns of our cities, turned our home into our office, and qualified us to be elementary school teachers for our kids.
Five Trends Defining the Customer Experience in 2021
Customer experience has emerged as the key differentiator between competing brands in today’s fast-paced world.
How Much Does a Smiley Feedback Terminal Cost?
The short answer: Smiley feedback terminals from Ombea start at $35 per month (billed annually). The long answer: We offer a range of different technologies to help you capture feedback at every touchpoint. The exact price will depend on what you need for your specific scenario. Your best bet is to speak to us so we can advise accordingly.
How to Motivate Staff by Checking In on Them and Giving Them a Quantifiable Way to Measure Customer Satisfaction
A highly motivated workforce is more productive, more helpful and more friendly in customer interactions, and more likely to stay working at your business for longer. There are many different solutions to increase motivation levels but some factors, such as the demographics of the employees, the type of work they do or level they are at, and the timing of initiatives, must be considered.
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