Reimagining Estates and Commercial Services in Universities: A Strategic Imperative
Universities are undergoing significant transformations to address financial pressures and changing expectations from students, staff, and the wider community. Estates and commercial services, a cornerstone of university operations, are at the forefront of this change, requiring innovative approaches to ensure financial sustainability and community relevance.
Ombea Retail Experience Management
Delighted shoppers are willing to spend more money with your brand.
Which of the following is true of customer satisfaction?
Can you guess which of the following statements is true about customer satisfaction?
What Customer Service Survey Questions Should You Be Asking?
In this guide, you'll find a list of excellent customer service survey questions and learn when to use them. We won't bog you down with all the science, so you can start delivering a great customer experience the second you're done reading.
10 Key Customer Satisfaction Measures
Have you tried googling “How to measure customer satisfaction?” We have, and when we did, we got 159,000,000 results (as of August 12, 2021). Some discuss how to measure it in seven different ways, others discuss why it’s important.
5 Questions Healthcare Providers Are Asking Patients in 2021
You know the value of a positive patient experience. Happier patients are more engaged patients, meaning they’re more involved in their healthcare decisions. Happier patients will choose you over other providers -- and tell their friends and family about it.
10 Voice of Customer Tools You can Start with Today
As customer acquisition costs rise, the value of retaining customers skyrockets. It is important to constantly monitor the voice of the customer (VOC) -- what your customers are saying about your product, service and brand. Check out these 10 voice of customer tools.
Your questions about Total Experience, answered.
You’ve probably heard the term total experience crop up recently. It’s been discussed on social media, thousands of blog articles, and it’s shaping up to be the buzzword of 2021. But what actually is total experience?
Ombea & Trustpilot Join Hands to Help Brands Manage Customer Experience Online and On-site
The Importance of Human Experience in Retail: Why Customer Interaction is Crucial
In the world of retail, it can be easy to get lost in the numbers: sales figures, conversion rates, foot traffic, and more. However, it's important not to lose sight of what those numbers represent: real people, with real needs and desires. As much as technology and automation have changed the retail landscape, the human touch is still a crucial component of success.
What is Digital Customer Experience?
Customer experience was traditionally based around face-to-face interactions with a company and telephone conversations, or even written correspondence through the mail. These days, technology is at the heart of almost everything we do, and the health pandemic has in many ways fast-tracked technology usage.
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