Reimagining Estates and Commercial Services in Universities: A Strategic Imperative
Universities are undergoing significant transformations to address financial pressures and changing expectations from students, staff, and the wider community. Estates and commercial services, a cornerstone of university operations, are at the forefront of this change, requiring innovative approaches to ensure financial sustainability and community relevance.
What is Customer Experience Analytics?
Customer experience analytics involves gathering and reviewing data from customer feedback, to gain greater insights into how a customer views a business’ product or service. Data is collected using a selection of different methods and channels, so that the customer experience team can organise the information and managers are able to make data-driven decisions based on the available information.
Best Strategies to Increase Employee Engagement
In this webinar, Mitt Nathwani discusses what is employee engagement, how to apply it in your own organisation, and how to avoid some of the common pitfalls and mistakes.
COVID Vaccination Centers Adopt Touchless Smiley Terminals
We’ve just sent the first batch of touchless smiley terminals to COVID vaccination centers across Europe.
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The Complete Guide To Feedback Terminals
All the questions you've ever had about smiley feedback terminals answered.
42 Excellent Questions to ask with a Smiley Feedback Terminal
Surveys are a proven method to tackle customer experience improvements by collecting actionable bits of customer insights. Whether you deliver the survey via a smiley feedback terminal, a QR code, or on your landing page online, the key is to ask the question that will generate the most actionable data to optimize your business.
How To Respond To Public Reviews
95% of customers will read public reviews before making a purchase decision. Here’s how to respond to positive, negative and neutral reviews.
Stellar Growth and Excellent Customer Experience Go Hand in Hand
On March 22nd, The Financial Times published its latest annual ranking of Europe’s fastest-growing companies. We at Ombea are so happy to have made the cut!.
What Makes Experience Centers so Successful in Omni-channel Retail
Experience centers are state-of-the-art innovation spaces that enable customers to reimagine their relationships with brands.
How do you delight a customer?
Customer delight is simple: know your customers and exceed their expectations.
Find out more
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