Reimagining Estates and Commercial Services in Universities: A Strategic Imperative
Universities are undergoing significant transformations to address financial pressures and changing expectations from students, staff, and the wider community. Estates and commercial services, a cornerstone of university operations, are at the forefront of this change, requiring innovative approaches to ensure financial sustainability and community relevance.
What does Voice of the Customer Mean in Retail?
Success with the voice of the customer in retail boils down to listening, analyzing, and taking action on what the voice is telling you. Here's how to go about it.
How to keep contractors on their toes using continuous feedback
As a facilities manager, you're dealing with many contractors. But how do you know they’re doing a good job?
30 Industry-Specific Customer Satisfaction Survey Questions
Consumers don’t want marketing. They don’t need marketing. The ability to pull up business information with a few keystrokes - curated by close friends, neighbours, and even “BigManBob123” on TripAdvisor - has shifted the dynamic of customer acquisition.
Three Pillars for Actionable Customer Feedback
Catering management is all about your customers. It’s about delivering a stellar dining experience, but also about showing management you’re the right choice. Thus, understanding peoples’ experiences is critical.
Five Key Attributes of the Perfect Response to Complaints
You’re gathering feedback from the people that use your facilities, but are you responding adequately to it?
What Score is Considered as Good for a Net Promoter Score?
The Net Promoter Score (NPS) is commonly used by companies to measure customer loyalty and while many businesses have successfully implemented NPS score collation, there is often some confusion regarding what is actually considered to be a ‘good’ NPS score.
5 Essential Survey Questions for Post-Pandemic Retailers
It’s no secret that consumers have gotten pickier over the years. Even before the pandemic, the ever-increasing demand for better and faster service put a strain on retailers. Those who embraced e-commerce technologies had a leg up in this regard, as they could offer consumers unhindered convenience right at home. On the other hand, consumers still valued the brick-and-mortar experience, as it allowed them to try out products before making purchases online.
Two Powerful Ways to Keep And Win Catering Contracts
As a Catering Manager, you know that high diner satisfaction is the key to winning — and keeping — contracts. You also know that understanding diner satisfaction is easier said than done.
How to Use Voice of the Customer Tools to Improve Quantity and Quality of Customer Feedback
Every successful business understands the importance of knowing what their customers want and what they think about the service and/or products. Many businesses have processes in place to collate customer feedback but not all companies invest the same amount of efforts into ensuring the customer feedback tools they are using are the most effective ones available.
How to Collect More Feedback Using the Ombea Anywhere Module
As the name suggests, the Ombea Anywhere Module helps you maximise survey responses at any physical or virtual touchpoint thanks to Ombea's beautiful and conversational survey engine.
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