Article

Reimagining Estates and Commercial Services in Universities: A Strategic Imperative

Universities are undergoing significant transformations to address financial pressures and changing expectations from students, staff, and the wider community. Estates and commercial services, a cornerstone of university operations, are at the forefront of this change, requiring innovative approaches to ensure financial sustainability and community relevance.

Categories

Article

Why the strongest companies have the happiest employees

The employees of a company play a huge role in the success or failure of that company. This is why companies will pull out all the stops to find the best candidates to fill every position. While there is no denying that recruiting the right people is very important, the aspect of ongoing employee satisfaction should never be overlooked. When employees are satisfied, they will stop at nothing in order to help the company reach its goals.

Article

The Ultimate Secret Weapon for Retail CX Managers

For any business, public or private, it is the primary goal to not only meet customer and user expectations but to exceed them. One of the best ways to find out how your business can improve is through measuring the customer experience (CX).

Article

Performance Against Purpose. How do Tourist Attractions know they’re doing a good job?

Your vision drives you. If you’re running a visitor attraction, such as a museum or a theme park, you’ll have a clearly defined vision, mission and purpose. You might not be completely familiar with it, so now is the time to go and look it up. You’ll find it in your strategy handbook.